Heitkamp’s Fix My Mail Survey Inspires USPS Customer Service Program in ND

Press Release – May 5, 2016 Senator Has Heard from Nearly 500 North Dakotans who Filled Out Survey; Senator Invited Brennan to ND to Hear About Challenges Firsthand WASHINGTON, D.C. – U.S. Senator Heidi Heitkamp today announced that the U.S. Postal Service, inspired by Heitkamp’s Fix My Mail initiative and survey, is launching a new…

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GAO: Post Office Changes Suggest Cost Savings, but Improved Guidance, Data, and Analysis Recommended

GAO-16-385: Apr 29, 2016. What GAO Found The U.S. Postal Service (USPS) had largely completed Post Office Structure Plan’s (POStPlan) implementation prior to a 2014 POStPlan arbitration decision and expected millions in cost savings. Specifically, under POStPlan, USPS planned to reduce hours at about 13,000 post offices (from 8- to 2-, 4-, or 6-hours of retail…

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Cape Coral businesses vs post office: End late deliveries! (video)

April 28, 2016 CAPE CORAL, Fla. – Business owners are complaining about the late delivery of mail and are demanding the local post offices fix what they see as a preventable postal problem. Nearly 200 businesses in the North Cape Coral Industrial Park have rallied against the post office for dropping of packages after business…

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USPS OIG Blog: ‘Tis the Season for Political Mail

April 18, 2016 Get ready for a political advertising avalanche. Politicians and the groups that support them are expected to spend a whopping $12.3 billion this year on campaign advertising in an array of media –television, radio, digital, print, and direct mail. The U.S. Postal Service wants to snag $1 billion of that revenue, nearly…

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USPS OIG: Do you receive your mail through Omaha, Nebraska?

Project Title: Omaha, NE, P&DC Customer Service Performance Start Date: Monday, March 28, 2016 Estimated Report Release Date: September 2016 In an effort to align its mail processing infrastructure with declining mail volume, the Postal Service has consolidated some mail processing facilities nationwide. Before initiating the consolidations, the Postal Service is required to evaluate service standard…

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Former postal workers blame Congress for collapse of service

  By Dan Casey – April 6, 2015 There’s no sign that problems with the region’s U.S. Mail service are letting up. And all of it might be related to an obscure law Congress passed in 2006 that caused a financial crisis in the U.S. Postal Service. Bill Bunch’s March car payment also arrived way…

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PRC identifies failures with service performance and problems with flat-shaped mail

Press Release – 3/28/2016 Washington, DC – The Postal Regulatory Commission (Commission) today issued its statutorily mandated Annual Compliance Determination (ACD) assessing the Postal Service’s compliance with pricing and service performance standards in fiscal year (FY) 2015. The most pointed critiques identified in this year’s ACD relate to service performance generally, and cost and service…

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Slow Delivery Could Cost the Postal Service Millions This Election Season

By Eric Katz – March 18, 2016 They don’t call it snail mail for nothing, it would appear. The U.S. Postal Service could be missing out on critical revenue during the election season as it continues to deliver mail more slowly, according to a new report. The postal inspector general published a management advisory this…

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