USPS OIG: Do you receive your mail through Omaha, Nebraska?

Project Title: Omaha, NE, P&DC Customer Service Performance Start Date: Monday, March 28, 2016 Estimated Report Release Date: September 2016 In an effort to align its mail processing infrastructure with declining mail volume, the Postal Service has consolidated some mail processing facilities nationwide. Before initiating the consolidations, the Postal Service is required to evaluate service standard…

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USPS OIG White Paper – Peeling the Onion: The Real Cost of Mail

April 18, 2016 (RARC-WP-16-009) Since passage of the Postal Accountability and Enhancement Act (PAEA) in 2006, the OIG finds the Postal Service is doing better controlling its costs than sometimes is reported in the news. The Postal Service has redesigned its network of processing plants, retail locations, delivery routes, and transportation systems, as well as…

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USPS OIG Report: Package Delivery Scanning in Chicago District

Background The U.S. Postal Service’s goal is to scan all of its barcoded mailpieces (flats, letters, and packages) that enter the mailstream. The Postal Service wants to achieve 100 percent visibility and provide world-class package delivery services to be increasingly competitive. The Postal Service measures package delivery service performance based on its acceptance through the…

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