Project Title: Omaha, NE, P&DC Customer Service Performance
Start Date: Monday, March 28, 2016
Estimated Report Release Date: September 2016
In an effort to align its mail processing infrastructure with declining mail volume, the Postal Service has consolidated some mail processing facilities nationwide. Before initiating the consolidations, the Postal Service is required to evaluate service standard impacts for all classes of mail and consider issues important to local customers. Some mail processing operations at the Norfolk and Grand Island, NE, Processing and Distribution Facilities have been consolidated into the Omaha, NE, Processing & Distribution Center. We plan to determine if the consolidations adversely affected customer service performance.
- Is the Postal Service meeting its service standards to customers affected by the consolidations of the Norfolk and Grand Island, NE, Processing and Distribution Facilities?
Source: USPS Office of Inspector General