Letter Carrier James Robinson recently helped the Postal Service increase efficiency in Chicago District, where he has delivered mail for almost 30 years. Robinson served on a team tasked with strengthening address management in the district. The effort was part of the Lean Six Sigma business improvement initiative. The project aimed to increase the volume…
Nine employees have completed advanced training to help the Postal Service become more efficient and customer-focused. The Lean Leader program is available to employees who have achieved black belt certification through the Lean Six Sigma continuous improvement process. The inaugural class graduated July 17. The graduates are: • David Garrett, maintenance management specialist, Oklahoma City…
A Lean Six Sigma (LSS) team saved the Postal Service more than $560,000 this year by improving the way undelivered business mail checks get processed. The Mail Recovery Center (MRC) in Atlanta is responsible for determining the final delivery point for undelivered mail, including business mail checks. The process for handling these checks was complex,…
The Postal Service has joined a growing number of government agencies and private organizations that use Agile, a collaborative process that allows projects to roll out faster and with fewer glitches. Through Agile, organizations develop, test and assess technology projects in increments, then implement the projects for short durations before full deployment. “Agile allows greater…
The Postal Service and Amazon are using the Lean Six Sigma (LSS) improvement process to strengthen the way the two organizations serve customers. Through a pilot project, Amazon will drop off shipments at Post Offices near the customers who are supposed to receive the packages. Previously, Amazon took the shipments to USPS mail processing plants,…
