USPS OIG Report: Delayed Mail at Santa Ana P&DC

Background The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The application’s intent is to provide…

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USPS OIG Report: Delayed Mail at the Phoenix P&DC

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect U.S. Postal Service customers and harm the organization’s brand. The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The application’s intent is to provide…

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USPS: Letter Carrier devises delivery improvements

Letter Carrier James Robinson recently helped the Postal Service increase efficiency in Chicago District, where he has delivered mail for almost 30 years. Robinson served on a team tasked with strengthening address management in the district. The effort was part of the Lean Six Sigma business improvement initiative. The project aimed to increase the volume…

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