USPS OIG Report: Contractual Support Services for the Continuous Improvement Program

Objective The objective of our audit was to determine whether contractual support services for the U.S. Postal Service’s Continuous Improvement (CI) Program were effectively supporting the program’s goals. In 2007, the Postal Service introduced the CI Program as a management strategy to produce both immediate and sustainable, continuous process improvements. CI is an ongoing effort…

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USPS OIG: Small Package Sorting System Performance

Objective Our objective was to evaluate the throughput and productivity performance of the U.S. Postal Service’s 33 deployed Small Package Sorting System (SPSS) machines. Since 2015, the Postal Service has deployed 33 SPSS machines costing over $141 million. The SPSS machine was designed to provide automated package sorting capability, alleviate existing processing capacity shortfalls, and…

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USPS OIG Report: Network Operations Continuous Improvement Processes

Objective Our objective was to evaluate the U.S. Postal Service Greensboro District’s fiscal year (FY) 2016 Define, Measure, Analyze, Improve, Control (DMAIC) Priority Air/Surface continuous improvement process project. We will also summarize our prior continuous improvement audit work. What the OIG Found Greensboro District management did not comply with DMAIC process requirements or meet its…

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USPS: Check it out – Undeliverable checks process improved

A Lean Six Sigma (LSS) team saved the Postal Service more than $560,000 this year by improving the way undelivered business mail checks get processed. The Mail Recovery Center (MRC) in Atlanta is responsible for determining the final delivery point for undelivered mail, including business mail checks. The process for handling these checks was complex,…

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USPS: Improving together – USPS, Amazon use LSS to strengthen service

The Postal Service and Amazon are using the Lean Six Sigma (LSS) improvement process to strengthen the way the two organizations serve customers. Through a pilot project, Amazon will drop off shipments at Post Offices near the customers who are supposed to receive the packages. Previously, Amazon took the shipments to USPS mail processing plants,…

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