USPS: Improving together – USPS, Amazon use LSS to strengthen service

Posted on June 6, 2014June 6, 2014 by 21cpw

The Postal Service and Amazon are using the Lean Six Sigma (LSS) improvement process to strengthen the way the two organizations serve customers. Through a pilot project, Amazon will drop off shipments at Post Offices near the customers who are supposed to receive the packages. Previously, Amazon took the shipments to USPS mail processing plants,…

USPS: Postal Service promotes consumer survey

Posted on June 2, 2014June 2, 2014 by 21cpw

The Postal Service wants more people to complete its consumer surveys, so the organization is asking fewer questions and allowing participants to answer them online, Consumer and Industry Affairs VP Jim Nemec says. “We do surveys to understand what we are doing well and what we need to improve when it comes to creating a…