USPS launches ‘Continuous Improvement’ awareness campaign

The Postal Service is beginning a campaign to promote the concept of continuous improvement and problem-solving throughout the organization. Continuous improvement is the ongoing practice of identifying and solving problems to improve products, services and processes through innovation and best practices. The awareness campaign will debut this spring with a variety of communications materials to…

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USPS: Improving together – USPS, Amazon use LSS to strengthen service

The Postal Service and Amazon are using the Lean Six Sigma (LSS) improvement process to strengthen the way the two organizations serve customers. Through a pilot project, Amazon will drop off shipments at Post Offices near the customers who are supposed to receive the packages. Previously, Amazon took the shipments to USPS mail processing plants,…

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