USPS: ‘POV’ video addresses customer complaint resolutions

Posted on June 6, 2016June 6, 2016 by 21cpw

The Postal Service is committed to resolving customer complaints, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. “It’s important to resolve an issue properly the first time,” he says. Employees should continue to work with customers until they are satisfied their issue has been resolved. Being proactive is…

USPS: Improving together – USPS, Amazon use LSS to strengthen service

Posted on June 6, 2014June 6, 2014 by 21cpw

The Postal Service and Amazon are using the Lean Six Sigma (LSS) improvement process to strengthen the way the two organizations serve customers. Through a pilot project, Amazon will drop off shipments at Post Offices near the customers who are supposed to receive the packages. Previously, Amazon took the shipments to USPS mail processing plants,…