Effective May 31, the Postal Service will no longer accept change of address orders from customers who call 1-800-ASK-USPS. The Call Center change of address functionality will be retired.
Customers may continue to submit their change of address orders by visiting usps.com and accessing the “Change of Address” link found in the Manage Your Mail section, or by using PS Form 3575, found in the Mover’s Guide available in Post Offices.
Call Center agents will continue to service customer inquiries for existing change of address orders on file. Customers who want to modify their existing change of address requests also may call the center.
Last year, more than 38 million customers moved and changed their address with the Postal Service.