USPS teams with Google Cloud for call center relief

Posted on December 14, 2019December 14, 2019 by 21cpw

By Dave Nyczepir – December 12, 2019 The U.S. Postal Service plans to reduce wait times on about 80 million customer calls fielded annually through a partnership with Google Cloud announced Thursday. USPS awarded Carahsoft — Google Cloud’s authorized distributor for public sector clients — a cloud contract with a $50 million ceiling covering customer…

APWU Clerk Craft Negotiates New Customer Care Center

Posted on May 28, 2014May 28, 2014 by 21cpw

Web News Article #: 105-14 May 28, 2014 – An agreement between the APWU and USPS establishes a new Customer Care Center (CCC) in Wichita KS. The Memorandum of Understanding (MOU) was signed on May 28 by Clerk Craft Assistant Director Lamont Brooks. The new CCC will be located at the Remote Encoding Center (REC) site,…