USPS OIG Report: Mail Delivery and Customer Service Operations – Baltimore

Posted on November 10, 2021November 10, 2021 by 21cpw

Background This report responds to requests from U.S. Representatives C.A. Dutch Ruppersberger and Kweisi Mfume, for the 2nd and 7th Congressional Districts of MD, respectively, to review mail delivery and customer service operations at select units in the Baltimore, MD, region. In May 2021, Representatives Ruppersberger and Mfume sent letters requesting reviews at several units…

OIG Report: Congressional Inquiries — Gateway District

Posted on March 18, 2017March 18, 2017 by 21cpw

Background The U.S. Postal Service frequently receives inquiries from members of Congress and their staff. Congressional inquiries might include questions about service or changes in processing facility operations, or they might include complaints about mail delivery or decisions to change facilities. The Postal Service has various processes for handling and coordinating congressional inquiries. Informal inquiries,…