USPS: Changes for most entry-level bargaining positions

The Postal Service is streamlining the hiring process for most entry-level bargaining positions. The organization has introduced the Virtual Entry Assessment (VEA), a process that all applicants — including current non-career bargaining unit employees — must complete when applying for these positions. The VEA is a set of four online assessments that each align to…

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PMG addresses customer service, other topics in “Business Focus” video

The importance of delivering excellent customer service is discussed by Postmaster General Megan J. Brennan in her latest “Business Focus” video. “We’re a service organization, and to attract and retain customers and generate profitable revenue, we need to continue to improve the customer experience,” she says. Brennan encourages employees to deliver excellent experiences wherever they…

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