The Postal Service’s customer care centers suffer from “long hold-times for customers, abandoned calls, and customer frustration,” an IG white paper has said. The centers, which supplement online information, receive calls about specific matters including tracking a package or scheduling a delivery, as well as for general information and for dealing with complex matters. Of…
Need help? Anthony Moya is ready to listen. Moya is a technical support agent at the Edison, NJ, Customer Care Center. He handles as many as 70 calls a day from Postal Service customers. “Our goal is improvement,” he said. “Our job is to resolve customer concerns. Many of them are able to be fixed…
The Postal Service will be ready for the surge in election-related mail during the next two weeks, PMG Pat Donahoe says in his latest video message to employees. “We can expect to see heavy volume right up until Election Day. So we’ve got to stay with it,” Donahoe says. It’s especially important to meet the…
WICHITA, Kansas – The U.S. Postal Service announced it has signed a lease for its newest Customer Care Center. The new call center will be housed in a 49,000 square-foot building at 4509 E. 47th St. South in Wichita. It will field calls from customers across the nation. “The Postal Service is committed to providing…
UPDATED — There’s another twist on the possible Department for Children and Families lease at 2601 S. Oliver, which has been a remote encoding center for the U.S. Postal Service. The postal service is winding down those operations – its lease expires in September 2015 – but now it’s planning a call center for the…
