OIG: USPS Customer Care Centers Need to Improve

The Postal Service’s customer care centers suffer from “long hold-times for customers, abandoned calls, and customer frustration,” an IG white paper has said. The centers, which supplement online information, receive calls about specific matters including tracking a package or scheduling a delivery, as well as for general information and for dealing with complex matters. Of…

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USPS: 5 facts about Labor Day

To help you get ready for Labor Day next week, here are five things you may not have known about the holiday. 1. Labor unions helped establish Labor Day. The holiday was first celebrated in New York City on the first Tuesday of September 1882 by members of the Central Labor Union, a group comprised…

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USPS: Indianapolis job fair draws hundreds

More than 700 job seekers attended a recent career fair organized by Greater Indiana District. “If we organize it, they will come,” said Acting Field Recruiter Mary Banks. Attendees included professionals interested in beginning second careers, as well as newcomers like Chandler Page, 22, a recent Ball State University graduate. “I came to the job…

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