USPS: Customer Care Center employee fosters improvement

Need help? Anthony Moya is ready to listen. Moya is a technical support agent at the Edison, NJ, Customer Care Center. He handles as many as 70 calls a day from Postal Service customers. “Our goal is improvement,” he said. “Our job is to resolve customer concerns. Many of them are able to be fixed…

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USPS: Passport to profits – Northern Virginia District tests call center

The Postal Service is continuing its efforts to strengthen passport processing, including testing a call center for customers in Northern Virginia District. The center’s goals are to boost passport revenues, balance processing workloads and reduce passport-related calls to Post Offices. “We look forward to promising results,” said Acting Marketing Manager Anthony Prisco. The district will…

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U.S. Postal Service to open call center in space Kansas is negotiating for

UPDATED — There’s another twist on the possible Department for Children and Families lease at 2601 S. Oliver, which has been a remote encoding center for the U.S. Postal Service. The postal service is winding down those operations – its lease expires in September 2015 – but now it’s planning a call center for the…

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