USPS: Customer Care Center employee fosters improvement

Need help? Anthony Moya is ready to listen. Moya is a technical support agent at the Edison, NJ, Customer Care Center. He handles as many as 70 calls a day from Postal Service customers. “Our goal is improvement,” he said. “Our job is to resolve customer concerns. Many of them are able to be fixed…

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USPS: First-hand experience – Managers visit Edison call center

Marketing and Consumer and Industry Affairs managers from all seven USPS areas saw customer service first-hand during a recent visit to the Customer Care Center in Edison, NJ, hosted by Consumer and Industry Affairs. The Postal Service has opened four care centers in recent years. Employees at the centers answer calls to 800-ASK-USPS and help…

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