changes in service standards

GAO Report: USPS Cost-Cutting Initiatives and Other Factors Contributed to Declining Service Performance

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Why GAO Did This Study USPS has long faced challenges meeting its mission in a financially self-sufficient manner. Under its current strategic plan, USPS has sought to improve its finances and service performance. Balancing service performance with financial viability poses a significant ongoing challenge for USPS. GAO was asked to review USPS service performance issues. … Read more

APWU Statement on Postmarking, Changes to Domestic Mail Manual

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January 6, 2026 Recent changes to the Postal Service’s Domestic Mail Manual (DMM), which sets out mailing policies and standards, have caused concern regarding postmarking practices. While USPS has updated the DMM to clarify its practices, it is important to note that nothing about its postmarking procedures has changed. Nonetheless, the changes to the DMM … Read more

PMG and Leadership of Unions, Management Associations Form Joint Task Force on Service Performance

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March 23, 2021 The following Joint Statement was issued by: Postmaster General and Chief Executive Officer Louis DeJoy Fred Rolando, President of the National Association of Letter Carriers Paul Hogrogian, National President of the National Postal Mail Handlers Union Daniel Heins, National President of the United Postmasters and Managers of America Mark Dimondstein, President, American … Read more

USPS responds to Senator Manchin regarding Postal Service operations

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Via APWU Member Frank Bollinger: The USPS sent out a letter response to Senator Manchin blaming the Appalachian District for jumping the gun on the hours changes. Well that would mean that South Jersey District and a few other “jumped the gun” too in contrast to HQ’s orders. We all know Districts don’t have the … Read more