USPS OIG Blog: Neatness Counts – The Premier Office Program

Posted on September 14, 2015September 14, 2015 by 21cpw

September 14, 2015 Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such…

USPS OIG: Management Advisory – Premier Office Program

Posted on September 1, 2015September 1, 2015 by 21cpw

Background The U.S. Postal Service has a national retail network of about 32,000 post offices. In 2013, the Postal Service selected 3,088 of these offices to be part of its newly created Premier Office program. The primary goals of this program are to improve the customer experience and cost efficiency and to maximize revenue. Participating…