Living near a shopping mall used to be important to a lot of people, but as online commerce continues to grow, retail meccas are losing their cachet. Instead, many consumers are now drawn to areas near warehouses that can quickly process their online orders. “It’s shopping as infrastructure,” Adie Tomer, a Brookings Institution scholar, told…
September 14, 2015 Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such…
Cigarettes and smokeless tobacco are subject to numerous mailability restrictions. These restrictions may require Postal Service™ employees to conduct age verification of the sender and/or recipient of the item, as indicated below. DMM 601.11.5.3(a): For the exception for businesses mailing cigarettes and smokeless tobacco products to other businesses or government agencies, the recipient must be…
May 1, 2014 – (This article appears in the May-June 2014 issue of The American Postal Worker magazine.) Mike Gallagher, Eastern Regional Coordinator There has been a rash of armed robberies of retail clerks recently in the Eastern Region, including a number of situations where clerks were confronted while having guns pointed at them. In…
New passport application process is convenient and saves time Greensboro District has improved customer service and revenue with implementation of the Passport Appointment Line (PAL). The concept is simple. Customers who need passports call a central phone number, where a passport consultant schedules an appointment, sends the customer passport applications or directs the customer to…
