USPS OIG: How Clean, Safe, and Secure are Postal Service Processing Plants?

The Postal Service has over 300 processing plants where more than 150 billion pieces of mail are sorted each year. The OIG has recently conducted a series of audits on facility conditions at retail facilities and is now looking at processing facilities nationwide. The safety, security and cleanliness of these facilities is essential to the…

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Cleanliness is essential to USPS customer service

Dennis Rosello says cleanliness is essential to customer service. Rosello, a custodian and 19-year USPS employee, helps keep things neat and tidy at the Santa Ana, CA, Processing and Distribution Center, including its retail lobby. “When the place is really clean, there’s a positive effect on the people on the floor,” he says. “It gives…

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USPS OIG Blog: Neatness Counts – The Premier Office Program

September 14, 2015 Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such…

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