New labor contract: USPS, APWU arbitration process concludes

An arbitration panel informed the Postal Service July 7 of an interest arbitration decision and award.The award is intended to resolve the differences between USPS and the American Postal Workers Union (APWU) that resulted from an inability to reach a negotiated collective bargaining agreement after the prior agreement expired. The award, which was the result…

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USPS OIG Blog: Neatness Counts – The Premier Office Program

September 14, 2015 Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such…

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Don’t blame the postal clerk

We’re coming up on the time of year when smiling, festive, gift-mailing people go to the post office to get mad. I’ll bet you’ll get upset, too, standing a long time in long lines with hundreds of strangers who will spend their time telling you how inefficient government is and how lazy are its employees….

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OIG: USPS managers need to better monitor refunds in Eastern area

(September 8, 2014) Postal Service managers in the Eastern region aren’t monitoring refunds at post offices even though they increased by millions over the last few years, an Aug. 27 USPS inspector general report says. For 2011 through 2013, post office refunds in the East increased by $2 million–from $6.8 million to $8.8 million–while associated…

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USPS OIG: Monitoring Post Office Operational Risk in the Eastern Area

Audit Report – DP-AR-14-004 – 08/27/2014 Background The U.S. Postal Service Office of Inspector General (OIG) maintains four risk models containing 41 risk elements related to Post Office™ operations. The OIG uses these risk elements, which measure financial, operational, and human resources activity, to evaluate overall risk and periodically shares the evaluations with senior U.S….

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