USPS: Video explains recent price changes

A new Postal Service video explains the price changes that took effect Jan. 27. The changes raised Mailing Services product prices approximately 2.5 percent. Shopping Services price increases vary by product. USPS released the 1-minute, 10-second video this week. The Retail and Customer Service Operations Blue page has a 2019 price change kit for Postmasters….

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USPS OIG Report: Retail and Customer Service Ops in Philadelphia Metro District

Background The U.S. Postal Service has a substantial network of about 35,000 retail facilities, including post offices, stations, and branches. The Philadelphia Metropolitan District includes over 250 retail units with a combined retail revenue of over $175 million for fiscal year (FY) 2016. Retail and customer service operations are integral parts of the Postal Service’s…

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USPS: Premium PO Box contest starts April 15

USPS is hosting a competition from April 15-May 12 to see which Premium Post Office Box locations can open the most PO Boxes. Premium PO Box locations were formerly known as Move to Competitive (MTC) sites. To qualify, offices must first open a minimum number of boxes based on the office’s size. Winning offices will…

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Self-service success – USPS kiosks hit revenue milestone

USPS self-service kiosks have generated more than $5 billion in revenue as customers increasingly use the automated machines for retail transactions. Approximately 2,500 kiosks are available in Post Office lobbies across the nation. The kiosks allow customers to purchase print-on-demand stamps, ship packages, look up ZIP Codes and renew Post Offices boxes. “They provide customers…

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