NLRB Public Hearing of APWU charges against USPS-Staples Deal

On Wednesday, February 24, 2016, APWU and NLRB took on USPS and Staples in the first day of the Hearing. NLRB Administrative Law Judge Paul Bogas, presided over the court. The proceedings were open to the public and attended by APWU staff and Stop Staples activists from New York City, Philadelphia and the DC –…

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USPS OIG: Retail Customer Service Management Alert

Audit Report – MS-MA-15-002 – 10/17/2014 [PDF] Introduction The U.S. Postal Service has implemented an aggressive outreach program to understand and measure the customer experience across all channels and to complete extensive customer experience assessments. As part of the outreach program, the Postal Service developed a survey to obtain critical customer feedback from retail customers….

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