USPS OIG Report: Assessing Postal Service Employee Engagement Activities

Background In March 2015, February and October 2016, the U.S. Postal Service administered Postal Pulse surveys to evaluate employee engagement. These surveys replaced the Voice of the Employee survey used since 1998 and included Gallup, Inc. Employee Engagement Survey questions as well as one additional question about employee satisfaction. The surveys’ results indicated that postal…

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USPS “engagement ambassadors program” update

The Postal Service has shown more than 5,000 managers and supervisors how to improve their workplaces since the USPS engagement ambassadors program began in the spring. The ambassadors are a team of 26 employees who are divided among the seven areas and headquarters. Each ambassador travels throughout their assigned territory, conducting classes for managers and…

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USPS: Ambassadors to train managers across nation

A team of 26 employees has embarked on a mission to help 41,000 Postal Service leaders improve their workplace environments. The team members, known as engagement ambassadors, are divided among the seven USPS areas and headquarters. For the next two years, the ambassadors will lead required training for all managers and supervisors in their assigned…

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APWU: 84% Give Postal Service a Thumbs Up

Web News Article #: 224-2015 12/03/2015 – According to a recent poll by the Pew Research Center, while only 19 percent of Americans trust the federal government, an overwhelming 84 percent view the Postal Service favorably – making it the most well-liked federal agency. The USPS outranks even the National Parks Service and NASA. And…

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A happy worker is a productive worker: Postal Pulse surveys employee engagement

April 1, 2015 Last week I wrote a post about the Postal Service’s new employee survey, Postal Pulse.  The Pulse replaces the Voice of the Employee (VOE), which the Postal Service has been using for the past 17 years.  The Pulse is now being administered to over 600,000 postal workers, and the Postmaster General is…

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USPS: Postal Pulse update – Employee concerns about confidentiality, participation addressed

March 31, 2015 All employees are encouraged to take the Postal Pulse survey before Friday, April 3, Chief Human Resources Officer Jeff Williamson said. “We thank everyone who has submitted their responses,” said Williamson. “If employees haven’t completed the survey, we encourage them to do so before April 3. Their feedback is very important.” USPS…

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