Background

The Vista Station is in the Nevada-Sierra District of the Western Area. The delivery unit has a total of 52 routes (42 city and 10 rural). The 42 city routes are delivered by 54 carriers (44 full-time and 10 city carrier assistants [CCA]). The 10 rural routes are delivered by 17 carriers (nine full-time and eight rural carrier associates [RCA]). The Vista Station also has 11 clerks who perform retail and customer service functions.

We selected the Vista Station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW). Our objective was to assess mail delivery service.

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Source: USPS Office of Inspector General