Billions Served: Foot Traffic at the Post Office

Posted on September 11, 2017September 11, 2017 by 21cpw

Customers visited post offices an estimated 2.7 billion times in fiscal year (FY) 2016, though most visits did not include a transaction. Instead, customers checked their PO boxes, picked up free shipping materials, or put letters in the collection slot. Post office foot traffic varies widely. The 450 largest locations have on average about as…

USPS OIG: Retail Customer Service Management Alert

Posted on October 20, 2014October 20, 2014 by 21cpw

Audit Report – MS-MA-15-002 – 10/17/2014 [PDF] Introduction The U.S. Postal Service has implemented an aggressive outreach program to understand and measure the customer experience across all channels and to complete extensive customer experience assessments. As part of the outreach program, the Postal Service developed a survey to obtain critical customer feedback from retail customers….