Postal Bulletin: Customer Service Includes Removing All Mail Tags from MTE

Fiscal Year 2020 is shaping up to be a pivotal year for the Postal Service™ due to anticipated high mail volumes that will include Election Mail, Political Mail, and Census mail. The Postal Service would like to remind employees that highly visible tags and labels are attached to trays, sacks, and containers to assist with…

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More than 800 USPS Network Operations managers recently met at NCED

More than 800 Network Operations managers from across the country recently met and brainstormed strategies to increase process efficiencies and reduce costs — all while improving service performance. It’s a tall order, but one that Network Operations VP Linda Malone says postal employees are ready for. “Our employees have done a fantastic job improving customer…

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USPS OIG: Nonmachinable Outside Parcels Pilot Program

Audit Report – MS-MA-15-003 – 11/05/2014 Background Nonmachinable Outside (NMO) parcels are packages that, because of their size, weight, or other characteristics, cannot be processed through automation and must be handled through a more labor-intensive and costly manual process. The term “outside” is used for these parcels because they cannot be placed in sacks or…

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