January 22, 2026 Board Memo 004-2026: FY2026 NPA Indicators, Scaling, and Measurement Factors Executive Board, NAPS Headquarters received a letter for the USPS dated January 16, 2026, and received January 20, 2026, regarding the proposed Fiscal Year 2026 (FY26) National Performance Assessment. The attached letter includes proposed FY2026 NPA Indicators and additional information. The complete … Read more
By Anne Marie Porco – 09/21/22 UPMA has been discussing with Postal Headquarters EAS salaries, Pay For Performance, and NPA for many months. Today the long-awaited announcement that, effective September 24th, 2022, all non-bargaining employees will receive a 3% pay increase in their base (even if they are at the top of their scale) came … Read more
Objective Our objective was to review and assess the effectiveness of management’s controls over reporting accidents. Postal Service management is responsible and accountable for the prevention of accidents and responsible for controlling losses, such as ensuring quality of performance and operating within cost and budget guidelines. Management’s role is to share responsibility for the safety … Read more
Objective Our objective was to assess opportunities to optimize the Postal Service’s transportation network and meet service performance goals. Transportation is a core part of Postal Service operations, combining Postal Service-owned and operated assets with contractor operations. Every day a team of transportation and logistics professionals manage an average flow of over 390 million mailpieces … Read more
Objective The objective of our audit was to evaluate the accuracy of Surface Visibility scans and reporting for Highway Contract Route (HCR) and Postal Vehicle Service (PVS) trips. This audit was requested by the Postal Service’s Surface Logistics group. The U.S. Postal Service’s surface transportation network is managed locally and transports mail and equipment to … Read more
Objective Our objective was to evaluate key factors affecting the customer experience at Postal Service retail units and identify opportunities to enhance the overall customer experience. The Postal Service’s vast number of post offices is the largest retail network in the country, spanning more than 30,000 Postal Service-managed retail spaces. These offices drew over 857 … Read more
Background The Occupational Safety and Health Administration (OSHA) requires covered employers, including the U.S. Postal Service, to record information about every work-related injury or illness that involves medical treatment beyond first aid, days away from work, or death. OSHA also provides an OSHA injury and illness (I&I) rate that employers use to determine problem areas … Read more
More than 800 Network Operations managers from across the country recently met and brainstormed strategies to increase process efficiencies and reduce costs — all while improving service performance. It’s a tall order, but one that Network Operations VP Linda Malone says postal employees are ready for. “Our employees have done a fantastic job improving customer … Read more