USPS OIG Report: Transportation Network Optimization and Service Performance

Objective Our objective was to assess opportunities to optimize the Postal Service’s transportation network and meet service performance goals. Transportation is a core part of Postal Service operations, combining Postal Service-owned and operated assets with contractor operations. Every day a team of transportation and logistics professionals manage an average flow of over 390 million mailpieces…

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USPS OIG Report: Accuracy of Surface Visibility Scans and Reporting

Objective The objective of our audit was to evaluate the accuracy of Surface Visibility scans and reporting for Highway Contract Route (HCR) and Postal Vehicle Service (PVS) trips. This audit was requested by the Postal Service’s Surface Logistics group. The U.S. Postal Service’s surface transportation network is managed locally and transports mail and equipment to…

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USPS OIG Report: Customer Retail Experience

Objective Our objective was to evaluate key factors affecting the customer experience at Postal Service retail units and identify opportunities to enhance the overall customer experience. The Postal Service’s vast number of post offices is the largest retail network in the country, spanning more than 30,000 Postal Service-managed retail spaces. These offices drew over 857…

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USPS OIG: Reporting of OSHA Injury and Illness Rates

Background The Occupational Safety and Health Administration (OSHA) requires covered employers, including the U.S. Postal Service, to record information about every work-related injury or illness that involves medical treatment beyond first aid, days away from work, or death. OSHA also provides an OSHA injury and illness (I&I) rate that employers use to determine problem areas…

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More than 800 USPS Network Operations managers recently met at NCED

More than 800 Network Operations managers from across the country recently met and brainstormed strategies to increase process efficiencies and reduce costs — all while improving service performance. It’s a tall order, but one that Network Operations VP Linda Malone says postal employees are ready for. “Our employees have done a fantastic job improving customer…

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