USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

 Continue reading

NRLCA: Step 4 Grievance Filed on Delayed Retro Payments

On February 21, 2020, the Postal Service notified the NRLCA that the contractual retro payment would be delayed once again due to programming issues within the system. This delay would cause the retro payment to be processed and paid on May 15, 2020. The National Agreement was ratified on August 6, 2019. This latest delay…

 Continue reading

USPS OIG Report: Mail Delivery and Customer Service Operations – Allen, TX

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX. The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery…

 Continue reading

USPS OIG Report: Mail Delivery Issues – Vista Station, Sparks, NV

Background The Vista Station is in the Nevada-Sierra District of the Western Area. The delivery unit has a total of 52 routes (42 city and 10 rural). The 42 city routes are delivered by 54 carriers (44 full-time and 10 city carrier assistants [CCA]). The 10 rural routes are delivered by 17 carriers (nine full-time…

 Continue reading

USPS/NRLCA MOU Allowing Voluntary Peak Sunday Work for Regular Carriers

For the following Sundays, December 8, 17 and 22, 2019, regular rural carriers may volunteer to work on Sunday. Managers will ask for volunteer regular rural carriers who wish to work on these three Sundays. Volunteering to work on these identified Sundays does not provide a guarantee or entitlement to work on these days. Regular…

 Continue reading

Addressing the Diverse Needs and Wants of Rural America: Opportunities for USPS

September 16, 2019 (RISC-WP-19-009) Rural customers value the social aspects of the Postal Service in their communities — more than half of rural customers know either their postmaster, clerk, or carrier by name. The majority of rural and non-rural customers want weeknight post office retail window hours, but rural post offices offer a disproportionately small…

 Continue reading

USPS National Slips, Trips, and Falls Prevention Week – October 19–25, 2019

The United States Postal Service® is sponsoring its first National Slips, Trips, and Falls Prevention Week, a public service campaign that offers safety tips and emphasizes the need for increased owner responsibility to help prevent carrier injuries. From painted porches to neglected icy surfaces, hazardous conditions on customer property poses a serious threat to Postal…

 Continue reading

USPS OIG Report: Contract Delivery Service Costs

Background The U.S. Postal Service uses contracted delivery suppliers to support mail delivery needs and ensure it meets its universal service obligation. CDS is a contractual agreement between the Postal Service and an individual or company for the delivery and collection of mail for customers. CDS is considered one of the Postal Service’s three primary…

 Continue reading