USPS: ProMaster 2500 popular with carriers, customers

Posted on December 13, 2017December 13, 2017 by 21cpw

It’s the crack of dawn on a recent Monday, and Erik Gutekunst is gearing up for another round of early morning package deliveries. The city carrier assistant, who is based in St. Charles, IL, is loading a ProMaster 2500 vehicle with packages that will be delivered in nearby Geneva, IL. Gutekunst said the vehicle makes…

USPS OIG Report: Delivering the Best Customer Experience

Posted on December 13, 2017December 13, 2017 by 21cpw

December 13, 2017 (RARC-WP-18-003) The Postal Service could make the delivery survey more representative of the general population and validate the survey’s scale to ensure its accuracy. Survey results showed dissatisfaction is highest among small and medium business customers, centralized delivery recipients, and 25-34 year olds. Customers most frequently commented on misdelivery, delivery time, delivery…