USPS OIG Report: Delivering the Best Customer Experience
December 13, 2017 (RARC-WP-18-003) The Postal Service could make the delivery survey more representative of the general population and validate the survey’s scale to ensure its accuracy. Survey results showed dissatisfaction is highest among small and medium business customers, centralized delivery recipients, and 25-34 year olds. Customers most frequently commented on misdelivery, delivery time, delivery…