USPS OIG Report: Delayed Mail at Santa Ana P&DC

Background The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organizationā€™s brand. The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The applicationā€™s intent is to provide…

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