In October 2023, the U.S. Postal Service deployed a major change to operations when it began piloting its Local Transportation Optimization (LTO) initiative.
We made six recommendations to address the issues identified in the report.
Our objective was to determine the impacts to service performance, customer service, mail security, and expected cost savings from implementation of the LTO initiative.
Our Perspective The U.S. Postal Service released a 10-year strategic plan, titled Delivering for America (DFA), in March 2021 to address continuing annual financial losses, unmet service performance goals, and diminishing market relevancy as consumer behaviors have changed. Through its DFA plan, the Postal Service intends to realize service excellence and financial sustainability. While progress…
June 17, 2024 Washington, DC â Today, the Postal Regulatory Commission requested information about continued large-scale network changes by the Postal Service despite its announced âpauseâ in implementing parts of the Delivering for America (DFA) plan. In addition, the Commission asked the Postal Service about the scope and nature of the pilot test described by the Postal Service regarding…
June 4, 2024 INDIANAPOLIS â In a keynote address, Postmaster General and CEO Louis DeJoy spoke to more than 4,000 attendees at the 2024 National Postal Forum in Indianapolis. He described major elements of the Delivering for America plan, the history of factors making transformation necessary, and the scale and breadth of the organizational modernization…
Washington, DC – Postal Regulatory Commission Vice Chairman Thomas G. Day and Commissioner Ashley E. Poling recently toured two U.S. Postal Service processing facilities to witness, first-hand, ongoing network changes made by the Postal Service as part of its Delivering for America plan. Guided by a senior postal official on January 17, Vice Chairman Day and Commissioner…
