USPS: This facility finished first in a pilot program

November 24, 2025 The Binghamton, NY, Sorting and Delivery Center was the top performer in the first phase of the Postal Service’s Customer Experience Vision Activation 90-day pilot program at four S&DCs across the nation. The Binghamton facility was followed by the S&DCs in Kalamazoo, MI; Oxnard, CA; and Fort Lauderdale, FL. Managers and supervisors … Read more

USPS: Customer experience pilot program at four S&DCs concludes

This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.