USPS: The next level – CIO Cochrane touts new devices

Letter and rural carriers will soon receive Mobile Delivery Devices (MDDs) to help them perform their jobs more effectively, Chief Information Officer Jim Cochrane told Federal News Radio recently.

“It’s a smarter device,” Cochrane said. “It takes it to the next level.”

The Postal Service will initially deploy 75,000 MDDs between August and December. “This is a first step. As we’re purchasing equipment, we want to make sure that it’s the best and most modern technology available,” Cochrane said.

The MDDs will replace the scanners employees now use.

“We want to be able to put a package on a customer’s porch, scan it. While opening the package in the kitchen, the customer will get a text message saying the package was delivered. We really have to make it almost real-time,” Cochrane said.

“The best way [to generate revenue] is to keep improving the customer experience. We have to continue to focus on the customer. That’s our driver.”

via USPS News Link Story – The next level.

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