I pay a lot of bills by telephone. I needed to pay our mortgage recently. The mortgage company wanted to charge $10 to pay by phone so I decided I could do better. (I had four days to get the payment there via the U.S. Postal Service or suffer a $16 late fee).I took my payment to the Easton Post Office on Monday and spent $5.75 for priority mail 2-day delivery. On Friday my wife received a call from the mortgage company saying the payment was late and we will be charged the penalty fee. I looked up the USPS tracking number of the priority mail 2-day item and learned it was delivered Friday, four and a half days after I sent it.
I went to the Easton Post Office and spoke to the clerk about the late delivery of my 2-day item and was told “nothing is guaranteed.” I then asked a supervisor if they would at least help defray the $16 late fee by reimbursing me for the $5.75 spent on the failed USPS delivery. The supervisor actually had the audacity to say, “we can’t help with anything.”
Amen to that! Your postal service at work. Or not.