I pay a lot of bills by telephone. I needed to pay our mortgage recently. The mortgage company wanted to charge $10 to pay by phone so I decided I could do better. (I had four days to get the payment there via the U.S. Postal Service or suffer a $16 late fee).I took my payment to the Easton Post Office on Monday and spent $5.75 for priority mail 2-day delivery. On Friday my wife received a call from the mortgage company saying the payment was late and we will be charged the penalty fee. I looked up the USPS tracking number of the priority mail 2-day item and learned it was delivered Friday, four and a half days after I sent it.
I went to the Easton Post Office and spoke to the clerk about the late delivery of my 2-day item and was told “nothing is guaranteed.” I then asked a supervisor if they would at least help defray the $16 late fee by reimbursing me for the $5.75 spent on the failed USPS delivery. The supervisor actually had the audacity to say, “we can’t help with anything.”
Amen to that! Your postal service at work. Or not.
April 24, 2015