U.S. Postal Service: Offering Nonpostal Services through Its Delivery Network Would Likely Present Benefits and Limitations
GAO-20-190: Published: Dec 17, 2019.
Publicly Released: Dec 17, 2019.
The U.S. Postal Service manages a vast network of mail carriers and vehicles that deliver mail to its customers. Since USPS’s costs are growing faster than its revenues, some have suggested that it provide nonpostal services using this network to generate revenue and enhance its value to communities.
For instance, mail carriers could provide check-in services to older people. Additionally, attaching sensors to delivery vehicles could allow USPS to collect data on mobile wireless coverage and air quality.
We found that such services may increase USPS’s value to communities but they are not likely to improve the agency’s financial position.