{"id":81392,"date":"2022-02-04T12:08:41","date_gmt":"2022-02-04T17:08:41","guid":{"rendered":"https:\/\/www.21cpw.com\/?p=81392"},"modified":"2022-02-04T12:21:25","modified_gmt":"2022-02-04T17:21:25","slug":"usps-oig-report-mail-delivery-customer-service-and-property-conditions-portland-or","status":"publish","type":"post","link":"https:\/\/www.21cpw.com\/usps-oig-report-mail-delivery-customer-service-and-property-conditions-portland-or\/","title":{"rendered":"USPS OIG Report: Mail Delivery, Customer Service, and Property Conditions \u2013 Portland, OR"},"content":{"rendered":"
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Background<\/h4>\n

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR (Project Number 22-030). The Piedmont Station is in the Idaho-Montana-Oregon District of the WestPac Area and services ZIP Code 97211, which services about 31,531 people and is considered to be an urban community. We chose the Piedmont Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit, rather than at the customer\u2019s delivery address.<\/p>\n

Objective, Scope, and Methodology<\/h4>\n

Our objective was to evaluate mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR.<\/p>\n

Finding #1: Package Scanning<\/span><\/strong>
\nEmployees improperly scanned 12,355 packages at the delivery unit rather than at the customer\u2019s address between August and October 2021<\/p>\n

Finding #2: Truck Arrival Scanning<\/span><\/strong>
\nEmployees at the Piedmont Station did not scan incoming trailer\/truck barcodes as required.<\/p>\n

Finding #3: Property Conditions<\/span><\/strong>
\nWe found safety and maintenance issues at the Piedmont Station including fire extinguishers that had not been inspected and which were not easily accessible. We also identified blocked exit route doors and pieces of the ceiling missing in the loading dock area.<\/p><\/blockquote>\n

Read Full Report<\/span><\/a><\/h4>\n