{"id":22958,"date":"2014-08-08T18:14:53","date_gmt":"2014-08-08T22:14:53","guid":{"rendered":"http:\/\/www.21cpw.com\/understanding-and-communicating-with-frustrated-customers"},"modified":"2014-08-08T19:53:33","modified_gmt":"2014-08-08T23:53:33","slug":"understanding-and-communicating-with-frustrated-customers","status":"publish","type":"post","link":"https:\/\/www.21cpw.com\/understanding-and-communicating-with-frustrated-customers\/","title":{"rendered":"Understanding and Communicating With Frustrated Customers"},"content":{"rendered":"
<\/i><\/a><\/span>\n<\/i><\/a><\/span>\n<\/i><\/a><\/span><\/div><\/div><\/div>

I see a lot of frustrated online answers to questions people have that lay blame on those other than those who are actually responsible for wrongdoing\/customer service failures. We must remember that most of these customers’ experience with how our operations work begins and ends with their interaction with their carrier, who is unfortunately no longer permitted time to develop a professional rapport with their customers. When interacting with our customers online, we MUST remember this. Here is an example of what I hope is the right way to do it:<\/p>\n

\"image\"<\/a><\/p>\n

<\/i><\/a><\/span>\n<\/i><\/a><\/span>\n<\/i><\/a><\/span><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

I see a lot of frustrated online answers to questions people have that lay blame on those other than those who are actually responsible for wrongdoing\/customer service failures. We must remember that most of these customers’ experience with how our operations work begins and ends with their interaction with their carrier, who is unfortunately no…<\/p>\n

<\/span> Continue reading<\/a><\/p>","protected":false},"author":196,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,311],"tags":[],"_links":{"self":[{"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/posts\/22958"}],"collection":[{"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/users\/196"}],"replies":[{"embeddable":true,"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/comments?post=22958"}],"version-history":[{"count":0,"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/posts\/22958\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/media?parent=22958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/categories?post=22958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.21cpw.com\/wp-json\/wp\/v2\/tags?post=22958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}