USPS OIG Report: Voyager Card Transactions – Elizabeth, NJ


This report presents the results of our self-initiated audit of Voyager Card Transactions – Elizabeth, NJ, Post Office. The Elizabeth, NJ, Post Office is in the Northern New Jersey District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations.

Every Postal Service-owned vehicle is assigned a Voyager credit card that is used to pay for its commercially purchased fuel, oil, and routine maintenance. U.S. Bank is responsible for operating the program, and Voyager provides a weekly electronic transaction detail file of all Voyager card transactions to the Postal Service’s Fuel Asset Management System (FAMS) eFleet application. Site managers are responsible for monitoring Voyager card transactions in the FAMS eFleet application. FAMS provides a monthly Reconciliation Exception Report, capturing only transactions that are categorized as high-risk, which may be the result of fraudulent activity. Each month, the Postal Service site manager is responsible for ensuring that their driver receipts are reconciled in FAMS. The review is critical since the Postal Service automatically pays U.S. Bank weekly for all Voyager card charges.

Finding #1: Management of Voyager Card PINs
Voyager card PINs were not properly managed at the Elizabeth, NJ, Post Office. Specifically, one employee’s PIN was used for 541 transactions valued at $17,340 during the scope period. In addition, two former employees had active PINs that were still being used at the unit for 11 transactions valued at about $240. Further, we identified eight employees that had multiple PINs.

Finding #2: Voyager Card Reconciliation
Unit management did not always properly reconcile Voyager card transactions. Specifically, of the 126 high-risk transactions selected for review (relating to gallons of fuel purchased that exceeded the maximum allowed amount for the vehicle) totaling $16,181, we found…

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Source: USPS Office of Inspector General

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