During the week of September 16, 2024, we performed a self-initiated audit at the Boston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC. The delivery units included the Brookline Branch, Fort Point Station, and the Revere Carrier Annex in Boston, MA.

We issued individual reports for the three delivery units and another one for issues identified at the P&DC. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address. We also responded to a delegation of U.S. Senators and Representatives to review specific mail delivery concerns in Massachusetts.

The audit team identified deficiencies in all five areas we reviewed affecting mail delivery and property conditions at all three delivery units.

Delivery Units – Summary of Results 

Controls Reviewed	Deficiencies Identified – Yes or No
	Brookline Branch	Fort Point Station	Revere Carrier Annex
Delayed Mail	Yes	No	Yes
Package Scanning	Yes	Yes	Yes
Arrow Keys	Yes	Yes	Yes
Carrier Separations and Transfers	Yes	No	No
Property Conditions	Yes	N/A	Yes

We identified deficiencies in three of the five areas we reviewed that affected the efficiency of operations at the Boston P&DC. We also identified other issues related to safety.

P&DC – Summary of Results

Audit Area	Issues Identified
	Yes	No
Clearance Times		X
Delayed Mail	X
Late, Canceled, and Extra Outbound Trips	X
Scan Compliance	X
Security of Registry Items		X
Other Issues – Safety and Security	X

Read full report:

Source: USPS OIG