Background

The Newark Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area.

The delivery unit has 61 city routes which are delivered by 72 full-time carriers and 25 city carrier assistants. The delivery unit also has one rural route which is delivered by one regular rural carrier, one rural carrier associate, and two assistant rural carriers. The Newark Post Office has 26 clerks (including 16 full-time and 10 postal support employees) and four mail handlers. We selected the Newark Post Office for review based on the number of customer inquiries the unit received. Specifically, there were 1,398 inquiries recorded in the Customer 360 (C360) system from February through April 2021. Most of the inquiries (1,292 or 92.42 percent) related to package tracking and mail delivery.

Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Newark Post Office.

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Source: USPS Office of Inspector General