USPS OIG Report: Financial Controls Policy for Retail Units


During fiscal year (FY) 2019, we issued 32 audit reports related to financial controls at Postal Service retail units. We identified inconsistencies with Postal Service policies for performing financial transactions. The purpose of this report is to bring attention to these issues and make recommendations for corrective action.

Our objective was to assess current refund and local purchases and payments policies for retail units and to determine if policies were consistent.

We completed our fieldwork before the President of the U.S. issued the national emergency declaration concerning the novel coronavirus disease outbreak (COVID-19) on March 13, 2020. The results of this audit do not reflect operational changes and/or service impacts that may have occurred at this facility as a result of the pandemic.

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Source: USPS Office of Inspector General

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