USPS OIG Management Alert: Incorrect Package Delivery Scans – James A. Farley Post Office

James A. Farley Main Post Office

James A. Farley Main Post Office

This management alert responds to a request from Senator Kirsten Gillibrand of New York to review an insurance claim that was denied because the Product Tracking and Reporting (PTR) system showed the mailpiece as delivered.

This management alert presents our concerns with delivery issues found at the U.S. Postal Service’s James A. Farley Post Office. Specifically, we found incorrect delivery status information for packages. This issue came to our attention during our review of Delivery Operations at the James A. Farley Post Office in response to a request from Senator Kirsten Gillibrand of New York.

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Source: USPS Office of Inspector General
 

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