USPS OIG Audit Report: 911 Emergency Services Policy

Audit Report – HR-MA-15-003 – 03/17/2015


call_911The Postal Service’s emergency services procedures are inconsistent and need revision to ensure there is clear and consistent guidance for handling medical emergencies. Current policies could lead to delayed communication with emergency services that may result in longer response times, confusion, and delayed medical treatment, possibly resulting in more serious injury or death. In addition, these practices could lead to grievances and lawsuits against the Postal Service.


We recommend the chief human resources officer and executive vice president:

1. Communicate interim guidance to all employees to call 911 immediately in the event of a medical emergency.
2. Require all areas and districts to make their emergency services policy consistent with the revised national policy.
We recommend the chief information officer and executive vice president:
3. Require all information technology managers to review telephone system access to emergency services and modify the telephone system to give employees the ability to call 911.

via Document Library | Office of Inspector General.

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