Have you used the new Retail Systems Software (RSS)?
The Postal Service is in the early stages of deploying RSS as a way to improve customer service and stay competitive. When fully deployed, RSS will eliminate the need to maintain multiple point-of-sale software applications that are not integrated, including: Point-of-Service ONE, Automated Postal Center/Self-Service Kiosks, Contract Access Retail System, Integrated Retail Terminal, and electronic Money Order Voucher Entry System. RSS technology and system integration will allow the Postal Service to quickly adapt to customer needs and emerging technology.
Our audit will evaluate whether internal controls surrounding the new RSS business transactions are in place and effective; and whether the Postal Service has adequately addressed issues identified during implementation.
What has been your experience thus far with the new RSS?
Have you identified any internal control issues with the new system specifically related to business functionalities or that might affect financial reporting?
If you identified any issues, did you report them and were they resolved?
Start Date: Thursday, October 2, 2014
Estimated Report Date: Thursday, May 28, 2015