USPS OIG Audit Project: Retail Systems Software

Have you used the new Retail Systems Software (RSS)?

Escher-Counters-screen_RSSThe Postal Service is in the early stages of deploying RSS as a way to improve customer service and stay competitive. When fully deployed, RSS will eliminate the need to maintain multiple point-of-sale software applications that are not integrated, including: Point-of-Service ONE, Automated Postal Center/Self-Service Kiosks, Contract Access Retail System, Integrated Retail Terminal, and electronic Money Order Voucher Entry System. RSS technology and system integration will allow the Postal Service to quickly adapt to customer needs and emerging technology.

Our audit will evaluate whether internal controls surrounding the new RSS business transactions are in place and effective; and whether the Postal Service has adequately addressed issues identified during implementation.

What has been your experience thus far with the new RSS?

Have you identified any internal control issues with the new system specifically related to business functionalities or that might affect financial reporting?

If you identified any issues, did you report them and were they resolved?

Start Date: Thursday, October 2, 2014
Estimated Report Date: Thursday, May 28, 2015

via Retail Systems Software – Finance | Office of Inspector General.

Related:  Escher Group confirms contract win with USPS

8 thoughts on “USPS OIG Audit Project: Retail Systems Software

  1. Union and NAME of Local/Branch
    APWU - Florida State
    Office held, if any
    SSA Port St Joe , Florida
    If you get into a screen that it won’t allow you out of: Hit “Esc” on your keyboard and then back out of where you were.

  2. Office held, if any
    Swakopee, MN
    Does anybody know how to determine if an international Express or Global Express Guaranteed destination is served? It takes you to the DMM and I could not figure it out and then couldn’t close the window. My Postmaster said not to hit that button again because I almost had to reboot the computer to get back to the RSS.

  3. Union and NAME of Local/Branch
    APWU Brainard, MN
    Mark my words, This is the beginning of the END! I have been a Window clerk for 23 years and I have never had customers leave my line due to wait times. Since the last 8 days I have been working with the RSS everyday I have at least 3 to 5 customers walk out of line and leave pissed off. FedEx and UPS are both within walking distance of our office. USPS explain how this is supposed to increase revenue, decrease wait times, this is a giant step backward. USPS can take the RSS and the mystery shopper program and put them both in the same place they pull most of their ideas from.

  4. Union and NAME of Local/Branch
    APWU - Washington State
    Our RSS installed today. I am a 47 year employee. This is the biggest mistake the post office has ever made. Had to reboot twice today for frozen screen. Long lines. My touch screen worked in POS but does not in RSS. Had to order new monitor.

  5. Union and NAME of Local/Branch
    APWU - Long Beach, CA

    Update on RSS: Well they are now holding off on installing the RSS until next year, until some more of the bugs/glitches are worked out. I am the T-7 in a small office and it has made it more difficult to work the line in a timely manner. I am still having to help fellow clerks frequently to fix errors that they make due to all the different buttons to push to conduct a transaction and where to go to open the cash drawer. You have to really watch what you are doing with this RSS, if you do pay close attention to what is on the screen you will have mistakes made. Luckily with all the mistakes the clerks make I am learning quickly how to fix them. Cannot wait until the XMAS rush, Still hanging in there.

  6. Union and NAME of Local/Branch
    APWU - Denver Metro Colorado
    Office held, if any
    Full Time Window Clerk - Lafayette, CO 80026

    I have been on window since around 1994, this new software – RSS, is the most pathetic “upgrade” I have ever seen. It is extremely slow. It has many more taps on screen and on keyboard. We had a line out the door for a few hours the other day, this is not normal for August. Many problems need to be fixed ASAP. It is a real struggle getting through every day. I used to have real good transaction times, now all my customers are wondering “WHAT’S GOING ON?” All of the clerks in my office are frustrated, the software developers who designed this software need to be fired. It seems they were in a competition with each other….”HOW MANY TIMES CAN WE MAKE THE WINDOW CLERK TOUCH THE SCREEN OR KEYBOARD?”

  7. Union and NAME of Local/Branch
    APWU Long Beach, CA

    The RSS system was installed this week at our station and it is not user friendly at all. Super slow and hard to find all the work flows to enter a transaction. I hope they can make it better. I will give it a few weeks more and see if I like it. I am a 38yr employee with over 33yrs on the window and have been through many changes from no computer, to MOSS, then POS and now this RSS. T-7 trying to keep sane…

  8. Union and NAME of Local/Branch
    APWU Rockland /Orange
    Office held, if any
    Shop Steward

    The RSS system is the worst thing the PO has ever done. Very slow redundancy, rampant and just plain stupid.

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