What is most important to you when you visit a Post Office?
The Premier Post Office Program began in the spring of 2013 as part of an effort to make it easier for customers to use postal products and services and to improve customers’ experience in retail facilities. The program includes 3,100 post offices located across the country in highly populated areas. Selected facilities represent about 10 percent of the total number of post offices and generate 44 percent of all walk-in and self-service kiosk revenue.
Our audit aims to identify characteristics of high-performing post offices that can serve as models for other facilities.
What is most important to you when you visit a Post Office?
Do you have any suggestions for improving your Post Office experience?
What can sales and service associates do to improve customer satisfaction at your Post Office?
Do you ever choose to do business at one Post Office rather than another? If so, why?
Start Date: Monday, February 9, 2015
Estimated Report Date: Friday, August 7, 2015