USPS: Mgmt’s new eight-week course goes beyond traditional training

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Recent participants in the Management Essentials course, which helps new managers strengthen their leadership skills.

Postal Service managers are strengthening their leadership skills through a new program that goes beyond traditional training courses.

The eight-week Management Essentials course is required for new managers in processing, maintenance and customer service operations. USPS introduced the program earlier this year, part of a broader effort to provide employees with more professional development opportunities.

“This program definitely made me a much better manager,” said Santa Barbara, CA, Maintenance Operations Manager Joe Santoli, who recently completed the course. “It showed me how to positively influence employees [and] set clear goals and expectations.”

One of the program’s main goals is to help managers improve their relationships with employees by better understanding themselves.

Participants practice and apply skills such as critical analysis, decision-making and social acuity. The course culminates with each participant devising a strategy to improve a specific aspect of their workplace.

Reseda, CA, Postmaster Shannon Sanfilippo said the program taught her to be more aware of her emotions and how they shape her approach to leadership.

“It’s helped me in motivating and encouraging both my employees and supervisors,” she said.

For more information, visit the course site.

Source: USPS News Link Story – New management

One thought on “USPS: Mgmt’s new eight-week course goes beyond traditional training

  1. Union and NAME of Local/Branch
    APWU Philadelphia, PA Area Local #89 - Retiree Chapter
    Office held, if any
    Member / Rogue Rank and File Activist and Advocate

    How about training mgmt to follow the Collective Bargaining Agreement and adhere to Federal laws (OSHA – safety and health, EEO – dignity and respect, FECA/OWCP, FMLA, NLRA, etc)? Or is that too much to ask for?

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