If you’re a Postal Service employee, you’ve probably heard of the Human Resources Shared Service Center, but do you understand what the HRSSC does — and how it can help you?
If not, here’s what you should know:
• The HRSSC offers a variety of services and information. The center, based in Greensboro, NC, can help employees enroll in benefits programs, set up self-service profiles, participate in job bidding, begin the retirement process and perform many other human resources-related activities.
The HRSSC’s resources are available to everyone, although the center is especially valuable to craft employees who don’t have regular access to ACE computers.
USPS created the HRSSC in 2005 to provide the organization with a centralized, standardized approach to human resources activities.
• The HRSSC is busy. The center has more than 500 employees who serve the 600,000-member postal workforce.
To give you a sense of the HRSSC’s workload: During the one-year period that ended Sept. 30, the center scanned more than 2.6 million electronic Official Personnel Folder (eOPF) documents; handled more than 969,000 phone calls; processed more than 234,000 Family and Medical Leave Act certifications; and created 80,000 requisitions to hire employees.
• It’s easier than ever to contact the HRSSC. The center recently introduced a Blue page that makes it easy for employees to find information.
The page features streamlined menus, a mobile-friendly layout and easy navigation and search capabilities.
Additionally, the page lists the HRSSC’s contact information, including telephone and fax numbers, mailing address and an interactive feedback form.